Return & Refund Policy

At QrixNova, we provide digital services including URL shortening, link management, domain access, click-based packages, and time-based subscription plans. Because our services are delivered digitally and are generally activated immediately after successful payment, returns are not applicable in the same way as physical products.

1. Digital Service Purchases

Once a QrixNova package, subscription, click allowance, domain access, or other digital benefit has been successfully activated on your account, the purchase is generally considered final and non-refundable.

Users are responsible for reviewing the selected plan, price, validity period, click allowance, available features, and domain access before completing a purchase.

2. Eligible Refund Cases

A refund may be considered in the following situations:

• You were charged more than once for the same transaction.
• Payment was successfully deducted but the purchased service was not activated.
• An incorrect amount was charged because of a verified technical or payment-processing error.
• QrixNova is unable to provide the purchased service due to a confirmed issue on our side.

All refund requests are subject to verification of payment records, account activity, service usage, and applicable payment gateway information.

3. Non-Refundable Cases

Refunds will generally not be provided in the following situations:

• The purchased package has already been activated and used.
• Some or all of the purchased clicks have already been consumed.
• A time-based plan has already started or has been partially used.
• You purchased the wrong package or changed your mind after activation.
• Your advertisement, campaign, link, domain, or account was rejected, restricted, suspended, or blocked by Facebook, Meta, Google, TikTok, or another third-party platform.
• A destination website becomes unavailable, blocked, suspended, or restricted.
• Your account or link is suspended because of a violation of QrixNova's Terms & Conditions or Acceptable Use Policy.
• Traffic, conversions, advertising results, earnings, or campaign performance did not meet your expectations.
• Temporary service interruptions occurred because of maintenance, third-party infrastructure, DNS, registrar, hosting, network, or payment-provider issues.

4. Duplicate Payments

If the same payment is accidentally processed more than once, please contact QrixNova support with the relevant transaction information. After verification, the duplicate amount may be refunded or credited to your QrixNova account, depending on the circumstances and available payment methods.

5. Failed or Pending Payments

If money is deducted from your payment method but the transaction is shown as failed or pending, please contact us with the transaction ID and payment details.

In some cases, the payment provider may automatically reverse a failed transaction. Processing and reversal times may vary depending on the bank, mobile financial service, card issuer, or payment gateway.

6. Refund Request Process

To request a refund for an eligible transaction, please contact QrixNova support and provide:

• Your QrixNova account information.
• Transaction or payment ID.
• Payment amount and date.
• Payment method used.
• A clear explanation of the issue.
• Supporting screenshots or payment evidence, if requested.

Providing complete information will help us review the request more efficiently.

7. Refund Method

If a refund is approved, it may be returned through the original payment method, another supported payment method, or as QrixNova account balance where appropriate.

The final refund method may depend on payment gateway limitations, transaction status, and operational requirements.

8. Processing Time

Approved refunds are processed as soon as reasonably possible. The time required for the refunded amount to appear may vary depending on the bank, card issuer, mobile financial service, or payment gateway.

QrixNova is not responsible for delays caused by third-party financial institutions after a refund has been successfully initiated from our side.

9. Promotional, Bonus & Coupon Purchases

Promotional credits, free bonuses, complimentary click allowances, coupon benefits, referral rewards, and similar incentives have no cash value and are not refundable or redeemable for cash unless specifically stated otherwise.

If a refund is approved for a discounted transaction, the refund amount will not normally exceed the amount actually paid by the user.

10. Account Suspension

If an account, short link, or service is suspended or terminated because of fraud, phishing, malware, abuse, illegal activity, policy violations, or other prohibited use, any remaining package balance or subscription period may be forfeited and may not be eligible for a refund.

11. Third-Party Services

QrixNova does not control the policies or decisions of third-party advertising platforms, payment providers, hosting providers, registrars, social networks, or other external services.

Therefore, refunds are not provided solely because a third-party platform rejects, restricts, disables, suspends, or blocks a campaign, account, domain, advertisement, or shortened URL.

12. Policy Updates

QrixNova may update this Return & Refund Policy when necessary. Any updated version will become effective once published on our website.

13. Contact Us

If you believe you are eligible for a refund or have a payment-related issue, please contact QrixNova through our official support channels.

Last Updated: 31 August 2026